![]() ![]() The campus VPN can sometimes help when your PC or Network Provider or Security Software is not compatible with our proxy use. Using the campus VPN to help off campus database connection problems You can submit any technical questions to our technical help form at this link. “To allow (URL) to work, your EZproxy administrator must first authorize this within the ezproxy.cfg file.”Ĭontact us so we can fix it, be sure to let us know what database you were trying to use. The EZproxy error at database login If you receive the following error when connecting to a database: STUDENTS: Contact the Student Help Desk at 84 or visit them at HUM 103.įACULTY AND STAFF: Contact Computer Services: HAB 50, (845) 257-3130.Ĭampus information about your NPCUID. New Paltz Computer User ID and Password Problems To get help with your user ID and password: To correct this some patrons have had to turn off their firewall to use the library databases while others have reported that they had to change or disable settings called web browser security and or web access control in their security software. Security suites that have done this in the past are CA PC Security Suite and Bitdefender. These generally have web control components that install into your web browsers. Some security software in the past has prevented library users from logging into our databases and ILL service. Help Known Database Access Connection Problems Some PC Security Software Blocks Login to Our Databases
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